Prism Software prides itself in supplying a high-level of ongoing support for every customer. We offer our customers a choice of technical support coverage options to meet their individual requirements. The coverage plans are as follows:

Standard Coverage
Our standard maintenance support coverage allows for access to our technical staff between the hours of 7:00 am and 5:00 pm Pacific Time, Monday through Friday.

Full Coverage
Full 24/7 technical support is available for those customers who require it.
Service plans include...

• Annual unlimited technical support
• Product Update Service
• Technical support by telephone, fax, email, and FTP 7:00 am to 5:00 pm PST, Monday through Friday
• File testing and development of new applications
• Driver and systems configuration that make it easier for the preparation of documents for translation
• Connectivity consulting involving network traffic and network management issues
• Use of advanced features for greater efficiencies in document translation
• Support during equipment, systems, and staff changes